Delivery & Returns
Standard lead time is 9-11 weeks from confirmation of your shutter drawings.
Express lead time is 3-4 weeks from confirmation of your shutter drawings.
Current Disruptions - Vessels are experiencing delays unloading containers in UK ports, particularly Felixstowe, which may cause knock-on delivery delays. (20 Nov 2020)
Shipping charge varies depending on your order total;
Up to £500 - £20 delivery charge
£500 - £1000 - £30 delivery charge
Over £1000 - £40 delivery charge
Parts & Components
Standard lead time is 3-5 working days from receipt of order. (For guaranteed pre-Christmas delivery, orders should be placed by Monday Dec 14 2020)
Custom-size replacement louvres 7-10 working days. (For guaranteed pre-Christmas delivery, orders should be placed by Friday Dec 11 2020)
Shipping charge calculations are based on the value of your shopping basket.
Up to £15 - £3.95
£15.01 - £25.00 - £5.95
£25.01 - £50.00 - £7.95
£50.01 - £75.00 - £9.95
£75.01 - £100.00 - £11.95
£100.01 - £125.00 - £13.95
£125.01 - £150.00 - £15.95
£150.01 - £175.00 - £17.95
£175.01 - £200.00 - £19.95
£200.01 - £300.00 - £21.95
£300 + - £23.95
Plantation Shutters - As your plantation shutters are custom-made to your specifications, it is not possible to return them. If you wish to cancel your order, you must do so before you have confirmed your drawings.
Replacement louvres - These are cut to the specific width you require and therefore cannot be returned.
Shutter Parts/Components - If you need to return a product purchased from Shutterplus, please do so within 7 working days. The returned goods must be in an unused and re-saleable state and any goods or accessories that accompany the returned product must also come back to us.
The goods should also be returned with their original box, packing and accessories. Postage to be paid by you, the customer.
Returns Address - Shutterplus UK, The Beacon, Mosquito Way, Hatfield AL10 9WN, United Kingdom.
Please ensure you have contacted us for your returns reference number beforehand, otherwise we cannot process your request.
You are able to cancel your order prior to shipping with no cost penalty being incurred and full credit of your account if monies have already been taken. Email or telephone us on 0808 189 0014.
This returns policy does not affect your legal rights.
All delivery timescales are subject to product and delivery slot availability. Parcels are delivered mainly via Parcelforce & UPS Standard courier service, however we may also use Royal Mail 1st Class for smaller packages.
The shipping charge indicated during the checkout process includes the cost of shipping, packing and any other associated costs.
We do not deliver to Post Office (P.O.) boxes or shipping agent addresses.
Delivery will be between the hours of 7am and 6pm; we are unable to confirm a time.
Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and Shutterplus shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.
Shutterplus shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.