Delivery & Returns
Standard lead time is 9-11 weeks from confirmation of your shutter drawings. See below for any current disruptions to this lead time.
The express delivery option is currently unavailable due to the reduced number of international flights being operated by carriers.
Current Disruptions - The shipping disruption caused by the Covid19 pandemic is ongoing, resulting in lead times for the first quarter of 2022 of approx 12-14 weeks . (Updated 2 Jan 2022)
Up to £499 - £20 delivery charge
£500 - £999 - £30 delivery charge
£1000+ - £40 delivery charge
Parts & Components
Standard lead time is 3-5 working days from receipt of order.
Custom-size replacement louvres 7-10 working days.
Shipping charge calculations are based on the value of your shopping basket.
Up to £15 - £4.50
£15.01 - £25.00 - £6.50
£25.01 - £50.00 - £8.50
£50.01 - £75.00 - £10.95
£75.01 - £100.00 - £12.95
£100.01 - £125.00 - £15.50
£125.01 - £150.00 - £17.95
£150.01 - £175.00 - £19.95
£175.01 - £200.00 - £21.95
£200.01 - £300.00 - £23.95
£300 + - £26.95
Plantation Shutters - As your plantation shutters are custom-made to your specifications, it is not possible to return them. If you wish to cancel your order, you must do so before you have confirmed your drawings.
Replacement louvres - These are cut to the specific width you require and therefore cannot be returned.
Shutter Parts/Components - If you need to return a product purchased from Shutterplus, please do so within 7 working days. The returned goods must be in an unused and re-saleable state and any goods or accessories that accompany the returned product must also come back to us.
The goods should also be returned with their original box, packing and accessories. Postage to be paid by you, the customer.
Returns Address - Shutterplus UK, The Beacon, Mosquito Way, Hatfield AL10 9WN, United Kingdom.
Please ensure you have contacted us for your returns reference number beforehand, otherwise we cannot process your request.
You are able to cancel your order prior to shipping with no cost penalty being incurred and full credit of your account if monies have already been taken. Email or telephone us on 0808 189 0014.
This returns policy does not affect your legal rights.
All delivery timescales are subject to product and delivery slot availability. Parcels are delivered mainly via Parcelforce & UPS Standard courier service, however we may also use Royal Mail 1st Class for smaller packages.
The shipping charge indicated during the checkout process includes the cost of shipping, packing and any other associated costs.
We do not deliver to Post Office (P.O.) boxes or shipping agent addresses.
Delivery will be between the hours of 7am and 6pm; we are unable to confirm a time.
Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and Shutterplus shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control including acts of god, fire, flood, severe weather, explosions, war (whether declared or not), acts of terrorism or acts of local or central Government or of any other competent authorities.