Covid19 - An update for our customers (24 February 2021)
The effects of Covid19 continue to cause shipping delays worldwide, however we are working with our factory to reduce production times in order to keep the maximum lead time for your order to 12 weeks.
As mentioned in a previous update, container shipping costs have increased dramatically in the final quarter of 2020, and these increases are being maintained into the first quarter of 2021.
We here at Shutterplus have decided to absorb these extra shipping cost on all orders received up to March 31st 2021 when we will re-visit the situation once again.
Shipping Delays - An update for our customers (31 December 2020)
Due to a combination of factors including Covid-19, Brexit and extreme UK port congestion, our containers are experiencing significant delays.
As a result, our normal lead time of 9-10 weeks for standard shutters has increased to 13-14 weeks until further notice.
This slowdown in worldwide shipping has led to a shortage of containers for factories to load and space on board vessels is now at a premium, resulting in the cost of shipping doubling and in some cases tripling. Read article here
We here at Shutterplus have decided to absorb these extra shipping cost on all orders received up to February 24th 2021 when we will re-visit the situation once again.
For customers who have already placed orders with us, we appreciate your patience and understanding and we will continue to keep you updated.
Covid-19 An update for our customers (14 April 2020)
In light of the current situation with coronavirus, we wanted to reassure you that at Shutterplus, our number one priority is the safety and well-being of our customers and team members.
We are open for orders – online and by telephone
We’ve put new measures in place to keep our warehouse staff safe, including heightened hygiene processes and social distancing.
All of our teams who are able to work from home are now doing so, including Customer Services. You can continue to contact them via email or telephone. Please know we’re doing everything we can to help with your orders as quickly as possible, and we’ll keep this page updated with the latest information.
Our website is there for you 24/7 at shutterplus.co.uk and our online sales team is available on 0808 189 0014.
Most of them are currently working from home, so please feel free to give them a call if you need to place or inquire about an order – or to have a chat.
Take care and stay safe.
The Shutterplus Team